Question 1

Is Aastha jewellery real 925 sterling silver?

Accepted Answer

Every Aastha Silver piece is guaranteed to be genuine 925 sterling silver with hallmark stamp for authenticity.

Question 2

What does the 925 hallmark mean?

Accepted Answer

The 925 stamp certifies the silver content as 92.5% and 7.5% of Anti tarnish metals/alloys. Pure silver is too soft to hold a setting or a clasp, so it is alloyed. You will find the stamp on the inner band of rings, on the clasp of chains, and on the post of earrings.

Question 3

How do I stop my silver from tarnishing?

Accepted Answer

Keep your jewellery in a sealed container or pouch when not in use. Oxidation is a natural process that occurs when sterling silver is exposed to air. Use a soft cloth to restore its original shine. Alternatively, sprinkle a small amount of Colgate tooth powder on a soft, dry cloth and gently rub the silver jewellery. Keep jewellery away from chemicals such as hair colour, lotions, oils, perfume and hair products to help it last longer.

Question 4

How long does delivery take?

Accepted Answer

Orders are dispatched within 3–4 business days. Delivery usually takes 5–6 business days. Plated items may take a few additional days to dispatch. Plating naturally wears off over time.

Question 5

Do you offer free shipping?

Accepted Answer

Yes, We offer free shipping on all our orders, with no minimum order value.

Question 6

What is your return policy?

Accepted Answer

Orders cannot be cancelled once placed. We do not accept exchanges, returns or refunds for sizing issues, change of mind or other non-defect reasons. If you receive a defective or incorrect item, contact us with a raw, continuous and unedited unboxing video that clearly shows the address label while the parcel is being opened.

Question 7

Can I exchange a ring for a different size?

Accepted Answer

No. We do not accept exchanges, returns or refunds for sizing issues. Please review the size guide and product measurements carefully before ordering.

Frequently asked questions

Authenticity

Care

Shipping

Returns